Front Office Supervisor - The Ritz-Carlton Maldives, Fari Islands

Job Description

Posting Date Nov 19, 2020
Job Number 20049347
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Maldives, Fari Islands, North Male Atoll, Furanafushi Island, Maldives, Maldives VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Male' Atoll of Maldives, The Ritz-Carlton Maldives, Fari Islands will be part of a luxury integrated development with world class recreation facilities. The resort is composed of 100 spacious villas, from one to three bedroom accommodations. The culinary experiences include 7 Restaurants & 2 Bars distributed between the resort and Fari Marina, the communal beating heart of the archipelago. Uniquely designed facilities include an experiential Kids Club, Recreation Club and Spa. Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated village campus, with quality accommodation, with its own beach, entertainment and resort lifestyle facilities, which includes a dedicated learning centre. The Fari Islands are 50 minutes away from Male by speedboat and 10 minutes by seaplane.

Job Summary

 

     Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

 

     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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