Below discussed are the Generally asked Questions during Cruise ship job security interview with Demo answer, kindly prepare your answer according to your qualification and experience with the help of given suggestion. Lets start.........
1) Tell me about yourself ...
Keep your answer short and sweet as interview wants to know key points about you. Your answer must include Your Qualification, your, your experience and if you have any special certificate. And if interviewer is asking any specific point then explain and elaborate about that point.
2) What do you know about us?
Interviewer wants to know how much you are interested about the job and how much preparation you have done about it. So before your interview go thru the company website and read about its history, competitor, about the company and about the Goal of the company,the standard of the company, about the future planning of the company and about the awards which company has got recently.
3) Why you want to join our company?
You can frame your answer like this but not limited to "Sir it is great opportunity for everyone to be a part of the reputed company like [COMPANY NAME]. When I read about your Company, I found it is the best platform for my career growth. My skills are matching your requirements and I am sure I will use my skills and experience to contribute in the growth of the company"
4) What is your strength ?
As you are giving an interview for cruise ship jobs, the things you must include in your answer is Adaptability, Hardworking, Positive attitude, persistence, work under pressure and frame your answer according. Because these are the must have quality for anyone working on a cruise ship.
5) What is your Weakness?
You have to be smart enough to tackle this question as this is the tricky question, so you have to answer in such a way that your weakness is your strength for security jobs, you can include such words like I don't trust anyone, this is your weakness but for security job this is the strength that you don't trust anyone. You can frame your answer like this but not limited to "Sir I always remain sensitive and alert and I don't trust anyone when it comes to my work unless and until I see that incident/ mail/or anything by my own eyes"
6) Why should we hire you?
So now you have share your knowledge, Qualification and experience, this is the best time to sell yourself so grab the opportunity and tell about you. You can frame your answer like this but not limited to "Sir I have 5 years of experience related to security field and I have the necessary qualification and requirement as per your company standard for this job. I always sincere towards my task and work and take care of company reputation. I will not let you down anyways and yow will be happy with your decision to hire me as a security staff for you organization"
7) What you have to do as a security ?
Now you have to share about your previous work experience what are the job role you are performing and you must share some of your best experience where you have solved any issue. You can frame your answer like this but not limited to "Sir I am working at Airport as a Customer Security Executive where I have to make sure protection of passenger, aircraft and the other essential things, My duties complies with SOP (Standard Operating Procedure) including access control, baggage screening, patrolling around the aircraft, documents checking, baggage segregation as per the sector of the flights, pre-flight and post flight check , checking of catering for the aircraft and managing calls and co-ordination during flight operation hours".... and then please add your best experience.
8) How do you control the crowd?
Remember this is very important question as on cruise ship this is the most challenging task. You can frame your answer like but not limited to "I observe the crowd and communicate with them politely but remain very firm, I will pass the inform the message to supervisor and call for back-up and wait for the back up before taking any step, any if the crowd is out of control and its threatens the protection of people, property than i will report to the police immediately"
9)What is the access control?
Frame your answer like this but not limited to " Sir access control is controlling the movement of people, vehicle and any material when in and out from the site. which can be done by Personnel recognition, id system, special passes, keys, id tags, bio metric identification etc.."
10) What is your respond in case of EMERGENCY?
Remember Security is the first person to response in any Emergency and once you are there you have to take the control of the location and instruct others. And every company has there own procedure for any kind of emergency like, Fire, Person Overboard, oil spill, security incident or any kind of emergency and you have to follow that procedure. So you can frame your answer like this but not limited to "Sir I always do my duty with a plan to deal with an emergency. In the case of emergency, I remain calm, ask for help, use the available resources and follow up the company procedure"
11) What is your respond if a employee does not follow the rules and instruction?
As a security your prime job is to enforce the rule and regulation of the company, so if any employee is is not following the company rule, then first of all you have to remind them , tell them the consequence if they will break the rule and warn them still if they are not following the rule then inform your supervisor and report. So you can frame your answer like this but not limited to " Sir I will warn and remind him / her that it is the violation of the rules and regulation of the company, as many of crew members are not aware about the rules and regulation on board so i will not only warn them but also explain them the rules and regulation and after that also if they are not following the rule and regulation then I don't have any choice except report to the supervisor"
12) What will you do if you hear some argument is going on inside the cabin between husband and wife ?
Always remember Men to Men , Female to Female rule, In case there is a female is there in any incident always call for female security staff. You can frame your answer like this but not limited to "Sir I will analyse the situation and if its not life threatening I will inform the supervisor and ask for female security as there is a female is there in incident and I will knock the door and my very first step will be to separate the couple from each other and calm them down, try to understand the situation and write down the points I will make them comfortable and then resolve the issue ". REMEMBER Here interviewer want to know about you initial response only.
13) If you are handling any Incident how will be your behavior towards the guest?
Tricky question, Remember that you are not police but employee of the company and the Cruise jobs is all about the customer satisfaction , so while answering keep this things in your mind. So you can frame your answer like this but not limited to "Sir as the passenger are on there vacation and they are here to enjoy the cruising and paying for our best services, its our responsibility to make there vacation memorable so taht they will come again, so keeping this in mind I will interact with them and I will talk in a way that they will feel that I am helping them and making things better for them only, while performing my duties i will keep in mind about Customer service also, unless there is some very serious issue"
14) Will you use weapon during incident?
You Can frame your answer like this but not limited to but not limited to"Sir I will try my best to resolve the issue without any use of force or weapon, and weapons will be my last resource to use when i will not have any other options left, then i will use the weapon under instruction of my supervisors ".
1 Comments
Very good point
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